Software Firm Improves Flexibility, Customer Confidence with Unified Communications

Provided by: Microsoft
Topic: Software
Format: HTML
EPAM systems employees communicate daily with colleagues, customers, and external partners, often while working remotely. The company's disparate mix of communication solutions, however, degraded the user experience for employees and customers alike. When EPAM decided to establish a unified communications environment by deploying Microsoft Lync, it reduced management costs and enhanced customer confidence. To meet this need, the EPAM IT team built an in-house IP telephony solution on Asterisk open-source software, and almost every company employee used Skype for presence, instant messaging, and screen sharing.

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