iYogi is a leading provider of technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Their challenges are to improve accuracy in network inventory management, eliminate reactive approach to issue resolution and reduce network risk. They chose Cisco to overcome these challenges. They have implemented Cisco Smart Net Total Care provides proactive, accurate and comprehensive network maintenance, built-in device diagnostics offer early warning of potential hardware problems, easily scales to meet network growth needs and eliminates issues concerning service coverage entitlement. The results of implementing Cisco were complete, transparent inventory access saves time spent on maintenance and TAC interaction, service coverage entitlement issues are disappearing and network vulnerability has been reduced.