Technology Provider Relies on ERP System to Support Enterprise Customers Worldwide

Provided by: Microsoft
Topic: Social Enterprise
Format: HTML
Computer Data Source (CDS), a provider of mission-critical services and technology to customers around the globe, wanted to eliminate inefficiencies resulting from disconnected software tools and build a solid foundation for the company's growth. CDS replaced Intuit QuickBooks financial software, which it had outgrown, with Microsoft Dynamics GP as a full-fledged Enterprise Resource Planning (ERP) system. With Microsoft Dynamics GP, CDS has enhanced its business management and customer support. In five years, the company saved more than US$5 million in service delivery cost. In addition, with its new efficiencies, CDS quadrupled its global business without adding staff in IT and finance. Data from Microsoft Dynamics GP is critical in delivering consistent, rapidly responsive customer service that maintains demanding service-level agreements with enterprise customers.

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