Telecom Boosts Field Staff Efficiency, Service with Latest Mobile Computing Platform

Provided by: Microsoft
Topic: Mobility
Format: HTML
BT needed to replace field service engineers' aging Windows XP laptops. It deployed Panasonic Toughbook CF-C1 convertible tablets running the Windows 8 operating system and saw increased productivity, reduced costs and improved customer service within the first six months. The company is boosting the value of its mobile computing platform by using Windows Store apps to improve mobile engineers' work experience and drive customer satisfaction. BT can help keep customer data secure on the mobile devices by using BitLocker encryption technology in Windows 8 and a virtual smart card for engineers to authenticate to the network.

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