Telecommunications Leader Focuses on Employees, Not Technology, in IT Project Success

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Provided by: Microsoft
Topic: Mobility
Format: HTML
When Swisscom decided to replace its telephone systems, which were ready for renewal, the company knew that it would be an emotionally charged project and one that employees would be hesitant to embrace. Swisscom used the Microsoft enterprise strategy program to develop an adoption process that focused on people and, as a result, successfully implemented Microsoft communications technology that increased employee efficiency and improved communications. Swisscom replaced 94 PBX phone systems in a matter of months. It attributes part of the success of the project to the change in management approach that the enterprise strategy program helped the company implement-that is, one that focuses on people, not technology.
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