Time Warner enhances visibility and service quality

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Provided by: ServiceNow
Topic: Data Management
Format: PDF

Time Warner is a global media and entertainment leader with businesses that span television networks, film and TV entertainment and is known for well-known brands such as Home Box Office and Warner Bros. Entertainment.

Like many large enterprises, Time Warner had multiple IT organisations. Each with separate IT infrastructure, leading to duplication, lack of standardization and increased costs. Time Warner set up an Enterprise Infrastructure Services (EIS) group to address this issue by consolidating data centers, IT service management (ITSM) and IT operations management (ITOM) under a single umbrella.

Using ServiceNow — they've deployed a comprehensive ITSM solution that includes incident, problem, change, asset, configuration, release and knowledge management.

Explore how moving to an automated approach they've achieved seamless integration between event management and the CMDB, as well as with ServiceNow’s ITSM processes.

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