Toronto Transit Commission Delivers Enhanced Customer Service and Increased Efficiencies With Help From Microsoft Services

Provided by: Microsoft
Topic: Project Management
Format: HTML
The Toronto Transit Commission's Wheel Trans service consists of a fleet of over 200 vehicles, and carries close to three million passengers per year. With an increased focus on priorities that included safety, customer service, and expansion to meet greater needs and higher demand, the Toronto Transit Commission began an initiative to modernize and improve the Wheel Trans service. Prior to implementing the new cohesive solution for the Toronto Transit Commission, Microsoft Consulting Services conducted an initial deployment into a test environment to ensure a smooth final transition with minimal impact on end-users. Dynamic scheduling systems boosts efficiency and optimizes resources, leading to significant cost savings.

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