Turkish Operator Increased Call Center Efficiency by 30 Percent with a New CRM Solution

Provided by: Microsoft
Topic: Enterprise Software
Format: HTML
The company life, part of the Turkcell Group, has chosen Microsoft Dynamics CRM to manage operations of its call center in Belarus. The project, which was implemented to improve the call center's efficiency and further enhance the quality of services provided to subscribers, led to a 30 percent increase in efficiency. An important factor affecting customer satisfaction and the number one priority of all the Turkcell Group companies is the customers' call center experience. The most important factor affecting the call center experience is the ability to give the customers the correct information as quickly as possible and to solve the problem during the first interaction, if possible.

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