Gravesham Borough Council in the UK faced a challenge to ensure the best use of its software assets given the government drive for efficiency. The authority brought in Civica Services to review its Microsoft infrastructure for compliance. It also wanted advice on using the new Public Sector Agreement - PSA09 - for cost-effective software licensing devised by the government and Microsoft. Under this licensing model, Gravesham has saved $74,900 equivalent to 80 percent of its annual software spend. It is making a 74 percent Return On Investment (ROI) from the Microsoft Software Asset Management review - far more than its original target. The council now has an achievable three-year roadmap for IT development.