University Uses Diagrams to Visualize IT Monitoring Data, Reduce Support Calls 30 Percent

Provided by: Microsoft
Topic: Data Centers
Format: HTML
Working to standardize its IT infrastructure, VU University Amsterdam deployed Microsoft System Center Operations Manager 2007 R2 to monitor its global IT environment. When service-desk employees found themselves overwhelmed by the large amount of technical data supplied, VU deployed Microsoft Visio 2010, which links directly to the monitoring solution and simplifies the data stream with dynamic, intuitive diagrams, continuously refreshed with current data, providing better service to faculty, staff and students. It is now easier for the service-desk employees to improve support for the entire academic community.

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