Using the Digital Agility Model to Improve Customer Experience
Industries are evolving, and the disruptors and leaders
in those industries are more mature in their customer
experience and digital operations. To survive, organizations of all sizes and types need to evaluate where they
stand in their Digital Agility.
Since customers have minimal patience
for companies with low Digital Agility, enterprises can turn to this
report’s Crawl, Walk, Run and Fly definitions to recognize where
they are and what they need to do next.
This report describes how
to assess your Digital Agility and the strategies you can use to
methodically move to the next level, in order to improve customer
experiences and digital operations.