Using the Digital Agility Model to Improve Customer Experience

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Provided by: Episerver
Topic: Digital Transformation
Format: PDF
Industries are evolving, and the disruptors and leaders in those industries are more mature in their customer experience and digital operations. To survive, organizations of all sizes and types need to evaluate where they stand in their Digital Agility.

Since customers have minimal patience for companies with low Digital Agility, enterprises can turn to this report’s Crawl, Walk, Run and Fly definitions to recognize where they are and what they need to do next.

This report describes how to assess your Digital Agility and the strategies you can use to methodically move to the next level, in order to improve customer experiences and digital operations.

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