VELUX Uses ClickSchedule To Breakdown Information Barriers And Improve Customer Service

Provided by: ClickSoftware
Topic: Software
Format: PDF
For more than 60 years, VELUX has improved the living environment for people all over the world through its internationally-known roof windows and skylights. As VELUX operations in Germany switched from decentralized to centralized dispatching, the company realized it would need to automate the dispatching-process of its 125 technicians who install, inspect and service the company's skylights and roof windows. VELUX was looking for a planning and scheduling system to improve planning performance. They checked several different systems and chose ClickSoftware's ClickSchedule to resolve their issues. ClickSchedule incorporates a scheduling logic, pre-determined by VELUX management, which dictates how scheduling decisions will be made. The key benefits of deploying ClickSchedule were improved customer service coupled with improved scheduling capabilities.

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