The Capgemini group is one of the world's foremost providers of consulting, technology and outsourcing services. Their challenges are to businesses looking to outsource their SAP environments want the cost-efficiencies offered by cloud-based service offerings, These same businesses also require stringent SLAs and needed to protect its reputation as a trusted provider of ERP managed services. They chose VMware to overcome these challenges. They have implemented Capgemini built a new, cloud-based managed services platform using VMware vSphere technology. The result of implementing VMware were more rigorous SLAs can be met without additional cost; the cost of service with 99.8% availability on the cloud is the same as that with 99.5% availability on traditional hosting platforms.