Kaseya is a global provider of IT systems management and automation software. Kaseya wanted to have its entire hardware infrastructure hosted externally to reduce costs and improve flexibility. It was also keen to start delivering a SaaS offering to its customers. Kaseya made the move to the cloud and created a managed software-as-a-service platform, based on VMware technology. The results of implementing VMware were improved service performance for customers, increased IT security, faster on-boarding of new customers and simplified and improved customer support.