Scheduled Systems Outage Checklist
Properly managed, planned systems outages need not prove contentious or disruptive. With a little foresight, even scheduled service interruptions can be coordinated in ways that catch no one by surprise and minimize productivity issues.
Check out this guide and checklist, created by Erik Eckel for TechRepublic Premium, to learn more about coordinating scheduled systems outages.
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Featured text from the checklist:
CREATE A SERVICE TICKET
Begin by creating a dedicated service ticket. Use the ticket to collect and coordinate all details and communication related to the scheduled outage. Planned service interruption tickets should track all the steps and information necessary for properly preparing for and accommodating scheduled outages. Such tickets should also coordinate dependency planning and end-user communication.
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