Cloud
CloudThe Virtual Contact Center: Your Essential Guide to Selecting, Designing and Implementing a Virtual Contact Center to Transform Your Customer Experience
A Virtual Contact Center is a cloud-based call center that delivers call routing, interactive voice response, and computer telephony integration; empowering your business to create optimal customer experiences. This eBook will help you decide if a cloud-based contact center is right for you by covering the following: A Needs Assessment Implementation and Productivity Cloud Strategy ...