Third-party experts agree: conversational AI emerged as a key enabling component for digital transformation post-COVID-19, especially in the customer service space. 451 Research found 67% of those who adopt AI for customer service achieve ROI within a year due to lowered costs, increased sales, improved productivity, and the ability to adapt to rapid change. Download ...

Discover how IBM Maximo Safety can protect the health and safety of your employees by helping you can mitigate workplace safety risks, optimize employee efficiency and availability, and minimize business disruption.

Businesses can’t be content with inaccurate inventory counts anymore. Omnichannel has changed the game. Retailers and other B2Cs need to see all their inventory in real-time in order to profitably offer the fulfillment options that customers are demanding — BOPIS, BORIS and ship-from-store. And B2B firms need greater inventory visibility now that more and more ...

The increasing complexity and growth of partner ecosystems are driving demand for tighter collaboration and real-time visibility across business relationships, as well as the need to control and reduce related costs. In addition, the types of data increasingly being exchanged are not accommodated by EDI transactions. As a result, organisations are challenged in supporting higher ...

Regardless of industry, business-to-business (B2B) integration is vital to the operation of most companies.Best-in-class companies recognise the value of B2B integration and even view it as a competitive differentiator. To modernise your B2B infrastructure and support future business growth, you need a strategy. The following ebook highlights the essential B2B platform elements you should consider ...

This guide is designed to help purchasers of robotic process automation (RPA) technology make a more informed decision. It explains the benefits and limitations of RPA, where it fits in the automation landscape and how to choose the right level of RPA. This guide also includes tips for choosing the right RPA provider and getting ...

Organizations are struggling to find skilled knowledge workers, and those they have don’t have the time needed to focus on high value work. But solutions purpose-built for the digital age, such as cloud-based automation services, can help. In this session, you’ll learn about common use cases for automating business operations such as workflows (business processes ...

The move to digital business is not just an imperative, it is a fundamental shift. The role of process in digital transformation is crucial, but often overlooked. In order to win, serve, and retain customers in this digital age of the customer, businesses must re frame their investment in process automation with this shift in ...

IBM Business Automation Platform Improves user outcomes, create efficiencies, reduce risks and improve compliance. In this short video, you’ll learn how to model out your business process and reduce a day’s work into just hours to maximize efficiency of work. Be able to manage and automate business rules to ensure operation decision are easy to ...

Businesses thrive on data—but only when it is available, relevant and actionable. This eBook introduces the power of automated data capture and serves as a guide for buyers currently assessing data capture and automation solutions—whether it’s part of an overall digital transformation initiative or just to accelerate a document-based transaction.