Whether you’re a one-man break-fix shop or an established managed service provider (MSP), the LabTech remote monitoring and management (RMM) platform will drastically improve your efficiency and productivity with the power of remote client management, support and IT process automation. Designed with cutting-edge agent technology, LabTech delivers unprecedented centralized visibility into your clients’ IT systems. ...

The IT Service Excellence Tool Kit provides a blueprint for managing successful service delivery and provides secrets for exceeding your clients’ expectations. From service desk, help desk and patch management best practices to client communication, reporting and risk management, this book is a must read for all IT service providers and includes a sample service ...