Microsoft

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  • 2016 State of Global Service Report

    White Papers · Jan 2017 · Provided By Microsoft

    No matter where you are in the world today, one thing is for sure. Expectations for customer service have grown over the past few years: around convenience, speed, agent knowledge and insights, and by far around channel availability and digital transformation. This year, Microsoft’s customer service preferences and expectations...

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  • Digital Transformation in Sales: Evolving the Art of Customer Engagement

    White Papers · Jan 2017 · Provided By Microsoft

    For sales organizations, customer engagement is about more than touchpoints—it’s about everything that happens in between personal and digital encounters. Customer engagement requires an organization-wide commitment to creating meaningful connections, building relationships, and nurturing those relationships to establish trust and keep your brand top-of-mind. Microsoft may use your contact...

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  • TechRoundup: Dynamic Solutions to Keep Customers Happy

    White Papers · Jun 2015 · Provided By Microsoft

    As the world grows smaller and more complicated, technology plays an important role and enables individuals to drive their vision while also helping organisations to manage their end-to-end business processes. Customer engagement is a hot subject and there are plenty of associated technology offerings out there. According to Forrester most...

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  • Sales Reimagined: Zero in, win faster, and sell more

    White Papers · Nov 2014 · Provided By Microsoft

    Customers are ubiquitously connected via their mobile devices, plugged into their social network and doing their own research to solve problems. In a world where buying decisions are made before you can even engage, salespeople must adapt to buyers. This whitepaper presents Microsoft’s vision for sales organizations to use technology...

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