Displaying 1 - 3 of 3 results

  • DEMO: The Sixth Sense of CX with NICE ENLIGHTEN

    Videos · Sep 2020 · Provided By NICE

    Watch this 5 minute demo and get a more in-depth understanding of what NICE ENLIGHTEN can do to revolutionize your contact center into a customer experience center. From real-time insights and prompts to help agents create extraordinary experiences for customers, to hyper-personalized call routing, to real-time fraudster detection, NICE...

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  • The ROI of Real-Time Agent Guidance: How AI Helps Align Agent Performance with Customer Experience

    White Papers · Sep 2020 · Provided By NICE

    Aberdeen’s research has shown that savvy businesses are proactively preparing for future contact center activities by utilizing AI capabilities. But more specifically, AI behavioral analytics – sometimes referred to as conversational analytics – helps these businesses to automatically find and surface contextual insights in real-time to empower agents to self-improve...

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  • 7 Steps to Awesome

    White Papers · Oct 2019 · Provided By NICE

    Did you know typical back-office employees spend up to 80 percent of their day on things like filing, data entry, and other repetitive admin tasks? Robotic process automation – RPA – takes care of those little things that are vital for customer satisfaction but tedious for employees. With RPA,...

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