NICE

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  • Contact Center Compliance 2019 Survey

    Case Studies · May 2019 · Provided By NICE

    NICE has polled 300 IT and compliance professionals from leading contact centers.They have shared with us their concerns, challenges and plans with regards to how they run their compliance practices in a unique survey. The main findings tell us that: ¼ of IT time is spent on...

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  • Supercharge Your Call Centre with Voice Biometrics!

    Case Studies · May 2019 · Provided By NICE

    The number of attempts to defraud organizations is increasing each day. Today’s fraudsters are skilled in social engineering and the use of sophisticated methods, and deception to obtain confidential information is staggering. The latest cutting-edge advances in machine learning techniques now enable the exposure of previously undetected fraudulent intent to...

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  • How to Supercharge Your Call Centre with Voice Biometrics!

    Case Studies · May 2019 · Provided By NICE

    The number of attempts to defraud organizations is increasing each day. Today’s fraudsters are skilled in social engineering and the use of sophisticated methods, and deception to obtain confidential information is staggering. The latest cutting-edge advances in machine learning techniques now enable the exposure of previously undetected fraudulent intent to...

    Read More