Providing the type of customer experiences that go beyond expectations is no longer the stuff of legends. It is an everyday expectation. The good news is that thanks to cutting-edge CX cloud solutions, the ability to personalize, be proactive, and promote the right products to the right customers are no longer the purview of large ...

It is common for fast-growing companies to address problems (as they arise) with a point solution. Immediate issue solved, but the stage may be set for future, more severe problems. For example, if a purchased HCM Cloud solution cannot reliably share data with ERP Cloud, you are going to experience more significant issues. The two ...

Ntiva offers managed IT and cloud services to businesses primarily in the Washington DC area. As an IT service provider, Ntiva is completely responsible for its clients’ technology and cloud services. Ntiva needs to offer extremely high reliability, performance, and cost containment, as these components are critical for customer retention. Ntiva chose Oracle Cloud Infrastructure ...

Ntiva offers managed IT and cloud services to businesses primarily in the Washington DC area. As an IT service provider, Ntiva is completely responsible for its clients’ technology and cloud services. Ntiva needs to offer extremely high reliability, performance, and cost containment, as these components are critical for customer retention. Ntiva chose Oracle Cloud Infrastructure ...

Slack and Oracle recently collaborated to bring together Slack’s team messaging capability and Oracle’s new intelligent bot-builder capability. Oracle’s chatbot capability lets people use natural language processing (NLP) to ask questions about a specific use case, and the chatbot can respond by pulling information from a back-end or enterprise application system, such as ERP, human ...

Oracle Integration Cloud Services allows teams to be able to swiftly and reliably pass finance data between third-party systems and Oracle Financials Cloud. Learn why Sim International chose Oracle Financials Cloud as the company’s single platform.

Companies can put the new crop of intelligent assistants to work quickly, and with surprising ease. There’s usually no need to change your existing applications. It’s a layer over what you have—or might have in the future. The only challenging part is diagramming all of the different ways you’d like the conversation to flow. Fortunately, ...

Since moving to Oracle last August, Widget is able to focus on what’s most important: product innovation and business growth, Zlogar says. Car dealers, real estate companies, and small ad agencies are among the handful of businesses experimenting with Widget’s messaging platform to increase conversion rates for their direct-response advertisements. A real estate agent, for ...

Today’s customers are far more empowered and demanding than ever before; they have more choices, more sources of information, and the ability to communicate and share information with others. They’re mobile and expect instant gratification. This also makes them impatient. If your company can’t provide what they need, when they need it, they’ll go elsewhere. ...

You’ve spent a lot of time finding and hiring the right people for your company. Now the challenge is keeping them. The cost of losing an employee is enormous, while the bottom-line results derived from retaining top performers and increasing their engagement is priceless. CBS Interactive is proud to present “5 ways to engage and ...