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  • Expert Insight eBook: Human Centric Service in a Time of Crisis

    Ebooks · Jun 2020 · Provided By Salesforce

    In today’s hyper-digital landscape, speed, and scale of service delivery remains a key advantage for customer experience teams. However, leading organisations are now looking at ways to drive emotional connections through human-centric services between the customer and their brand across digital platforms. Creating a holistic 360-degree view of your customer...

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  • The CIO Playbook for Employee Experience

    White Papers · Apr 2020 · Provided By Salesforce

    Leaders from nearly every industry are acknowledging that the changes in play will indeed impact organizations in ways that most have never anticipated. Of particular importance is how businesses will leverage human capital to achieve new levels of growth and innovation. Read this step-by-step guide to delivering an elevated...

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