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The COVID-19 Response Playbook: A Guide for How to Lead and Build Resilience for the Next Normal
Business leaders face more uncertainty today than they have for decades. Making decisions during a global pandemic feels risky and uncomfortable. How can you make "no regrets" decisions today as the next normal unfolds? Use this Salesforce playbook, developed based on the advice of global experts and the real experiences...
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CIO Playbook for Employee Experience
Learn how CIO's can transform the employee experience With so many people working from home, IT plays a large part in helping everyone work productively. Download the “CIO Playbook for Employee Experience” to learn how to: Make working from home more seamless with apps, automation, and streamlined processes...
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Help your employees skill up from home. MyTrailhead empowers employees to learn with an on-demand, gamified platform, customized with your brand and content. Watch the demo video to learn more.
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State of Marketing (Fifth Edition)
Today’s marketers face a whole different landscape than their predecessors. With unprecedented choice and access to information, today’s customers demand an overall experience that matches their standards for product quality. Marketers are expanding beyond their traditional purviews, tactics and toolkits to meet expectations. High-performing marketers set themselves apart by...
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State of Service (Third Edition)
Today, end-to-end customer experience is the competitive differentiator, and customer service teams have unprecedented opportunity to elevate their role in the broader business. The C-suite has taken notice of how service can drive elevated customer experiences, differentiate brands and drive new revenue streams. As a result, service leaders are...
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Modern-day Sales Team, Yesterday’s CRM?
Business today requires a swift and personalized touch that allows companies to respond to buyers on any device (or in person) and deliver a consistent, exceptional experience. Providing a unified customer experience requires a base of business technology your employees can use to delight your customers. The most successful...
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The 5 Productivity Secrets of Successful Salespeople
Tap into these productivity secrets and you'll gain more time to build winning sales relationships: Win the morning and your whole day Conquer small but mighty time wasters Automate tedium and unleash energy
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This is the ultimate intro to CRM for people who aren't sure how they'd use it. Test your assumptions, see what's changed, and find out: The six signs you really need CRM The top ways CRM can improve productivity How to craft an effective transition strategy
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6 Secrets to Offering Exceptional Customer Service
The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their...
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