Salesforce

Displaying 1 - 10 of 16 results

  • How 12 organisations in Australia and New Zealand built trust and resilience

    Ebooks · Jan 2021 · Provided By Salesforce

    In 2020 businesses had to change the way they operated. Organisations had to pivot through many layers of uncertainty, while implementing new systems, launching products and retraining their staff. This e-book shares practical lessons from 12 businesses that were able to tackle the challenges that Covid-19 brought while navigating...

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  • 50 Pro Sales Tips for 2020

    Ebooks · Dec 2020 · Provided By Salesforce

    If there's one thing the Salesforce business has taught us, it's that transparency of information and sharing of knowledge are vital for business success. We live in a world where customers in all areas of their personal lives are connected and highly informed, with greater expectations from staff. Salesforce...

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  • Expert Insight eBook: Human Centric Service in a Time of Crisis

    Ebooks · Jun 2020 · Provided By Salesforce

    In today’s hyper-digital landscape, speed, and scale of service delivery remains a key advantage for customer experience teams. However, leading organisations are now looking at ways to drive emotional connections through human-centric services between the customer and their brand across digital platforms. Creating a holistic 360-degree view of your customer...

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  • The APAC Employee Engagement Report

    Ebooks · Jun 2020 · Provided By Salesforce

    With the sudden shift to a new way of work, businesses need to work hard to keep employees productive and focused. Having the right technology to support and enable remote workers is now more crucial than it has ever been. Prior to the pandemic, Salesforce surveyed office workers and IT...

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  • Getting to Know Salesforce Essentials

    Ebooks · Oct 2018 · Provided By Salesforce

    Salesforce Essentials is the world’s #1 CRM for small businesses. It’s built to help small businesses find, win and keep more customers. In this eBook you’ll discover how to: Sell faster and smarter with artificial intelligence (AI) Scale your technology investments as your business grows Get all the benefits...

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  • Your Complete CRM Handbook

    Ebooks · Oct 2018 · Provided By Salesforce

    The Complete CRM Handbook highlights key business insights that will help you find more prospects, win more deals, and make your customers rave about your brand. This practical guide shows you: How CRM can improve your sales and productivity How to build a complete CRM strategy How to...

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  • Do You Fit the Profile that Wins More Sales?

    Ebooks · Nov 2014 · Provided By Salesforce

    Find out which type of sales rep is mostly likely to succeed in the current economy. Corporate Executive Board asked over 450 front-line sales managers and their direct reports questions across 44 different attributes, covering areas such as attitudes, skills, behaviors, activities, and knowledge. Get the eBook to find out...

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  • Secrets to Business Growth

    Ebooks · Nov 2014 · Provided By Salesforce

    Small businesses define our economy, creating 60% of US jobs. And to thrive, they need to turn on fast and sustainable business growth. In this exclusive ebook, you'll see one-on-one interviews with three successful entrepreneurs: Buyer's Best Friend: Joyce Guan, Founder; Trunk Club: Brian Spaly, CEO; and Bespoke Collection:...

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  • 10 Dreamforce Announcements That Will Shape Sales in 2015

    Ebooks · Nov 2014 · Provided By Salesforce

    If you missed Dreamforce this year, we’ve got you covered. In this ebook, you’ll discover the ten major breakthroughs for Sales Cloud — and how they will enable the sales team of the future. Explore enhanced capablities, loads of new features, new mobile apps and a seamless user experience. Welcome...

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  • How to Create a Customer Service Process that Enhances Your Bottom Line

    Ebooks · Mar 2014 · Provided By Salesforce

    A complaint about complaints. There’s an assumption that the number of complaints received is a perfect reflection of the number of customer problems. If complaints go down, other numbers such as warranty and service costs will go down as well. In fact, complaints are often a poor indicator of...

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