Organizations are adopting service and sales software-as-a-service (SaaS) solutions to replace or complement traditional on-premises packaged applications as they strive for revenue growth, improved customer satisfaction, and lower operating costs. Service and sales SaaS solutions offer fast deployment, rapid innovation, and improved business agility. Concerns about security and integration remain, but enterprises are using emerging ...

It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change? This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are firm believers in putting the “customer” ...

The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their expectations. Now think about how you ...

It’s all about productivity. Making good sales reps great. Closing bigger deals, faster. In this ebook you’ll find practical tips to help you make the biggest impact on your sales productivity in the shortest amount of time. You’ll learn actionable tips that will help you: Gain 2.5 weeks of selling time per year Discover new ...