In today’s age, enterprises are embarking on broad-reaching digitalisation strategies to drive innovation and produce a sustainable business advantage. Cloud services are at the centre of this transformation, replacing static on-premises infrastructure with agile, on-demand computing power. However, the unmatched speed and agility also create major challenges for IT. Discover the various problems that you ...

Your CMDB is an important tool to maintain high service availability. A healthy CMDB allows you to prevent business service outages, respond to service outages faster, and diagnose them quickly. In this eBook, we will show you some of the common practices for creating and maintaining a healthy CMDB and improve business service health.

Red Hat uses a community-powered approach to deliver and maintain high-performing, open-source technologies that integrate, secure, and manage complex environments for enterprises. Red Hat had various IT environments that needed to create greater visibility for IT Employees and many other business units. Read more to learn how ServiceNow provided Red Hat with greater visibility to ...

IT delivers mission-critical business services that an enterprise needs to engage customers, drive innovation, and unleash business potential. These services have to be highly available and responsive, and the long-term impact of frequent service degradations can be enormous. To manage business service availability, IT needs event management to be service-aware. Learn what you need to ...

Since the early days, TAL Apparel has invested in IT to boost collaboration and productivity through its business. Recently, this strategy leaped forward with the development and execution of a digital transformation strategy. The company chose to migrate from a number of legacy tools to automated IT help desk and project management processes and quality ...

The first time ‘digital transformation’ was mentioned was in the early 1990s. Since then, the term has run hot and cold numerous times. Our guide is designed to offer a practical look at how ServiceNow has accomplished its own digital transformation over the past several years, as you consider how to compose your own unique ...

Data, IT and business security have always been paramount for financial organisations. But in an increasingly digitised world, data is being produced faster than ever. Financial organisations are encouraged to share customer data while at the same time being expected to safeguard it with progressively stronger measures. Data breaches increase in scale, sophistication and regularity ...

In order to become focused on improving the overall customer service experience, businesses needed to consolidate and transform their support systems and processes across all products, business units and geographies. This Forrester report explores how organisations can use ServiceNow to deliver a seamless customer service experience across all products and services while driving down costs ...

Delivering an exceptional customer experience is priority number one for companies hoping to succeed and grow in today’s competitive environment. So, how can you best assess the quality of your customer experience and identify areas for improvement? Start by understanding their journey. Read more on how journey maps give your organisation a leg up in ...

Banks around the world are facing a seismic change on how people do their banking. Increasingly, clients are moving away from branch banking to online and more recently mobile banking. While these companies have always been aware and working on reducing threats, new challenges continue to emerge, making it ever harder to keep managing risks ...