The severity and volume of cyber attacks is increasing. However, most organisations are not comparably enhancing their abilities to prevent hackers. In fact, it’s taking longer to detect and patch critical vulnerabilities than last year. The cost and consequences of this failure are myriad. This Ponemon report explores the key findings from almost 3,000 IT ...

In order to become focused on improving the overall customer service experience, businesses needed to consolidate and transform their support systems and processes across all products, business units and geographies. This Forrester report explores how organisations can use ServiceNow to deliver a seamless customer service experience across all products and services while driving down costs ...

Artificial intelligence and intelligent technologies are a key driver of digital transformation and are demonstrating significant ability to improve customer and employee experiences. These technologies are transforming our everyday lives—virtual assistants that automate texting and communication, facial or retina recognition used for security and maps that can predict arrival times based on current traffic or ...

Efficient response to security incidents and vulnerabilities are among the biggest challenges for information security leaders. With data breaches a constant threat to enterprises today, organisations risk exposing valuable data and confidential information if they are unable to quickly respond. The recovery process can be incredibly expensive and the damage to the business reputation incalculable. ...

Upheavals in technology and culture are precipitating massive digital transformation (DX) initiatives. Customers are now mobile and socially connected, so enterprises must provide engagement and services across multiple channels at the time, place and device desired by the customer. This IDC report explores how engaging in proactive customer service, organisations have an opportunity to “make ...

Rapid growth, numerous mergers and acquisitions brought complexity to NXP’s business processes, creating an environment comprised of thousands of IT components, applications, infrastructure services and service providers. NXP needed to streamline IT worldwide and ensure its activities were organised to support the business – in particular, the R&D IT process. Read more about how ServiceNow ...

Netherlands-based financial services provider VIVAT has helped customers become more financially self-reliant for more than 150 years. VIVAT uses cutting edge technologies to develop products and services that put customers’ needs first. The company has a culture of continuous improvement across the business, with a mission to drive efficiencies through cost savings, productivity and faster ...

Enterprise service management is a growing ITSM and business trend, which comes with a proven way to improve organisational performance and outcomes. Explore the key drivers and main benefits of enterprise service management and how it creates a better service experience for all.

You want an introduction to ITIL 4 or, perhaps, more information. But you don’t have the time to read the 122-page ITIL Foundation: ITIL 4 Edition book. No problem. This ebook, ITIL 4 in 10 minutes, is for you. Learn what ITIL is all about, download now

Visibility into IT infrastructure is mission critical. For IT to gain visibility it faces the challenge of consolidating, maintaining, and understanding complex configuration data. This means an updated configuration management database (CMDB) is needed at all times. But many organisations fail to keep their CMDB current, leading to project delays. This playbook details the four ...