Organisations spend a huge amount of money on enterprise software, with that number growing rapidly. Software asset management (SAM) practitioners fill a mission-critical role, optimising this software spend to maximise business value, lower costs and reduce licensing compliance risk. However, it’s tough to drive strategic SAM initiatives when you’re wrestling with time-consuming, inaccurate manual processes ...

With so much of the modern enterprise powered by IT, visibility into IT infrastructure is mission critical. As IT infrastructure continues to grow and become more complex, this sought-after visibility is remarkably elusive. For IT to gain visibility, they must consolidate data into a single configuration management database (CMDB) – then facing the challenge of ...

For many customers, migration to cloud is a transformational journey. Multi-cloud is quickly becoming the de-facto deployment standard as organisations of all types leverage an ever-increasing variety of cloud computing services. Visibility to multi-cloud/hybrid cloud deployment data with on-premise infrastructure and application data is critical to solve the real-world challenges from IT Operations. Read more ...

For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Media Network, and Royal Bank of Scotland—made that move, and they aren’t looking back. Read this ebook.