Xero’s customer experience (CX) team previously relied on emails to share guidance and documentation. When CX started using Slack, the team reorganized. The team now have 30 to 40 Slack channels —virtual spaces where teams can share messages, files and tools, and the customer support flow is smooth and streamlined. See how they did it. ...

As any CIO will tell you, the best workplace tools improve the employee experience and unlock productivity. So how does Slack stack up? A commissioned study conducted by Forrester Consulting on behalf of Slack crunches the numbers to show just how much companies save by choosing Slack. Subscribe to the Daily Tech Insider Newsletter Stay ...

Iress eliminated 500 emails per day by managing critical issues in Slack. Leveraging Slack as part of a broader support strategy has helped Iress cut the average response time for complex customer issues from eight days to two and led to a 64% decrease in the customer support ticket backlog. See how. Subscribe to the ...

As any CIO will tell you, the best workplace tools improve the employee experience and unlock productivity. So how does Slack stack up? A commissioned study conducted by Forrester Consulting on behalf of Slack crunches the numbers to show just how much companies save by choosing Slack. Subscribe to the Daily Tech Insider Newsletter Stay ...

Join the conversation with the on-demand recording of this compelling webinar. Featuring Didier Elzinga, CEO Culture Amp, Mark Drasutis, CDO IAG, and Robby Kwok, SVP People Slack in an in-depth look at leadership through the pandemic and beyond. Learn some tangible tips and tricks that these leaders share. Subscribe to the Data Insider Newsletter Learn ...

The world has fundamentally changed and leadership is more important than ever as organizations navigate community, technology, employee culture, and workplace transformations. We invite you to join an exclusive virtual conversation moderated by Emily Chang, Host, Bloomberg Technology, with Aaron Levie, CEO & Co-Founder, Box; Todd McKinnon, CEO & Co-Founder, Okta; Stewart Butterfield, CEO & ...

The recent health crisis has CIOs worldwide leading their organization’s rapid shift to remote work. Many companies are grappling with how to adapt their communication and business practices quickly so that they can maintain continuity and continue delivering for their customers. CIOs know that success (and survival) as a digital first company in today’s climate ...

COVID-19 has disrupted operations and will have prolonged impacts on continuity of operations, modes of working and growth patterns. CIOs need to respond to the crisis with both short- and long-term actions to increase resilience against future disruptions, and prepare for rebound and growth. Download Gartner’s report: Coronavirus (COVID-19) Outbreak: Short- and Long-Term Actions for ...

Turn change into opportunity with Slack at Frontiers 2020, a free global virtual event. During this two-day event, you will hear from Slack executives, partners and luminaries as they share their vision for innovation and how organizations can go beyond business as usual. Featured keynotes include, Stewart Butterfield Slack CEO & Co-Founder, Tamar Yehoshua Slack ...

For millions of knowledge workers, remote work is the new normal, which poses an evolving and unique set of challenges. Newly remote organizations and rapid developments in current affairs also means an increased need for employees to stay agile, react and adapt quickly to change, and work efficiently with those inside and outside their organization. ...