Customer service is no longer just a cost center – it’s a core part of your business offering. Eighty percent of consumers now consider a company’s customer experience (CX) to be as important as the products or services it sells. In the same time, consumers say they want to interact with humans more as technology ...

It’s a new era, with new norms for business. The ongoing Covid-19 pandemic has shrunk budgets across industries as companies navigate an uncertain global economy. These conditions create new challenges that are particularly acute for sales teams. Decreased responsiveness and increased skepticism create a tough situation for sales teams. What if your sales team had ...

How post-pandemic service teams are using Slack to reshape the discipline. The upheavals of 2020 will have a long-term impact on the way we work. Slack have created an opportunity for every organisation to embrace better ways of working – approaches that combine the best of what we had before with the new, more efficient ...

Love it or hate it, remote work has become a major part of the business landscape in the past year, and it is not going anywhere. More than 80% of business leaders surveyed by Gartner plan to have at least a partially remote workforce moving forward. CIOs must solve the human problems that face a ...

The digital world is open 24/7. So it follows that digital consumers expect IT and customer service to keep the same hours and most companies don’t have a dedicated incident response team. With Slack, anyone in the company can “pull the fire alarm,” which automatically alerts on-call engineers and incident commanders, and gets a response ...

The events of 2020 have had a dramatic and long-lasting impact on how we work, requiring companies to make an abrupt shift to support a largely remote workforce. While digital transformation plans were underway, the events of 2020 forced IT to execute years of rollouts in days or weeks — and then tweak the systems ...

As any CIO will tell you, the best workplace tools improve the employee experience and unlock productivity. So how does Slack stack up? A commissioned study conducted by Forrester Consulting on behalf of Slack crunches the numbers to show just how much companies save by choosing Slack. Subscribe to the Daily Tech Insider Newsletter Stay ...

As any CIO will tell you, the best workplace tools improve the employee experience and unlock productivity. So how does Slack stack up? A commissioned study conducted by Forrester Consulting on behalf of Slack crunches the numbers to show just how much companies save by choosing Slack. Subscribe to the Daily Tech Insider Newsletter Stay ...

COVID-19 has disrupted operations and will have prolonged impacts on continuity of operations, modes of working and growth patterns. CIOs need to respond to the crisis with both short- and long-term actions to increase resilience against future disruptions, and prepare for rebound and growth. Download Gartner’s report: Coronavirus (COVID-19) Outbreak: Short- and Long-Term Actions for ...

When everything changes the ability to adapt becomes the competitive advantage. Read Slack’s eBook and learn: why the age of the office is ending why agility is the new scale how companies like yours are moving forward, and how to maintain team bonds – from anywhere Subscribe to the Innovation Insider Newsletter Catch up on ...