The purpose of this study is to provide readers with a framework to evaluate the potential financial impact for organisations that use Slack for their service teams. Prior to using Slack, these service teams relied on a large mix of ticketing tools, knowledge bases and reporting solutions. However, companies struggled to bridge the gap between ...

It’s a new era, with new norms for business. The ongoing Covid-19 pandemic has shrunk budgets across industries as companies navigate an uncertain global economy. These conditions create new challenges that are particularly acute for sales teams. Decreased responsiveness and increased skepticism create a tough situation for sales teams. What if your sales team had ...

The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Slack for sales teams on their organisations. The surveyed users sought a solution that would improve communication, employee engagement, productivity, cost efficiency, and culture. However, the legacy tools did not provide a universal, asynchronous platform that ...

Customer service is no longer just a cost center – it’s a core part of your business offering. Eighty percent of consumers now consider a company’s customer experience (CX) to be as important as the products or services it sells. In the same time, consumers say they want to interact with humans more as technology ...

The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Slack for sales teams on their organisations. The surveyed users sought a solution that would improve communication, employee engagement, productivity, cost efficiency, and culture. However, the legacy tools did not provide a universal, asynchronous platform that ...

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How post-pandemic service teams are using Slack to reshape the discipline. The upheavals of 2020 will have a long-term impact on the way we work. Slack have created an opportunity for every organisation to embrace better ways of working – approaches that combine the best of what we had before with the new, more efficient ...

How sales teams are using Slack to unlock greater revenue in the new world of work The upheavals of 2020 will have a long-term impact on the way we work. Slack have created an opportunity for every organization to find a better way of working – one that combines the best of what was done ...

How IT leaders are using Slack to unlock the full potential of their people and tools The upheavals of 2020 will have a long-term impact on the way we work. Slack created an opportunity for every organisation to find a better way of working – one that combines the best of what was done before ...

How software teams use Slack to stay productive and engaged in a WFH world Software engineering teams were often among the best placed to adjust to 2020’s shift to working from home (WFH). While colleagues in other parts of the enterprise had to get to grips fast with remote collaboration and asynchronous work, many development ...