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In the super fast-paced world of technology, it can be hard to be in “the right place at the right time” to catch a trend and capitalize on it. Well, if you’re an IT service provider today, this is the right place and the right time! The hottest trend today is Big Data. And the ...
Getting Inside the Mind of a Cybercriminal Many of the best fictional detectives employ a strikingly similar method when it comes to tracking down the perpetrator; they get inside the head of the bad guy. Understanding how the threat landscape is maturing, is equally important when it comes to the very real world of IT ...
For MSPs, The Small and Mid-Size Business (SMB) Market is Just the Tip of the Iceberg – If you are willing to dive deeper and explore the mid-market, you will uncover a treasure trove of opportunities. Take the plunge and you can reap the benefits of higher-value and longer-term contracts. Seizing these mid-market jobs will ...
Customer service is the cornerstone of any MSP business. Good customer service keeps your customers happy, keeps them using your services and products. But what tools make the difference between good customer and service and great customer service? We put this e-book together for you that highlights the eight essential tools that you need to ...
Congratulations, you’ve won a new customer! Now, you want to lay the groundwork for a successful long term relationship by providing a professional on boarding experience. With a clear plan and excellent communication, you can ensure on boarding is a positive experience for your customers—and for your team. We’ve put together this e-book to outline ...
Congratulations, you’ve won a new customer. Now, you want to lay the groundwork for a successful long term relationship by providing a professional onboarding experience. With a clear plan and excellent communication, you can ensure onboarding is a positive experience for your customers—and for your team. We’ve put together this e-book to outline 5 best ...
This guide was written to provide an introduction to monitoring for someone who is familiar with computers and IT in general, but not with monitoring as a discipline. As such, (almost) no former knowledge or experience is required before delving into this document. If you already have experience with monitoring, this may not be the ...