While the advantages of humor in the workplace are clear, cybersecurity professionals have a responsibility to recognize the disadvantages and work to mitigate them—particularly when it comes to security awareness training. By understanding the psychology of humor and its effects in the real world, you’ll be able to use it without putting your company at ...

Our world has been thrown into flux by ongoing economic, health, leadership, social justice, and climate crises. Personal and professional lives have merged, and customers are calling on businesses to adapt. For the 4th edition of the “State of the Connected Customer” report, Salesforce surveyed 12,000 consumers and 3,600 business buyers worldwide to discover: How ...

Even before the pandemic, improving employee engagement was vital for attracting and retaining the best talent to help drive business performance. According to a global HR study, two-thirds of remote workers feel that they are not engaged with their business, and there is a seismic shift in how we work that has placed immense pressure ...

Even before the pandemic, improving employee engagement was vital for attracting and retaining the best talent to help drive business performance. According to a global HR study, two-thirds of remote workers feel that they are not engaged with their business, and there is a seismic shift in how we work that has placed immense pressure ...

Customer expectations are changing. Companies must transform to stay competitive. Over 8,000 consumers and business buyers worldwide share: How their expectations of B2C and B2B companies have changed What they think about emerging technologies like artificial intelligence Why trust and values have become building blocks of customer relationships Download “State of the Connected Customer” and ...

At a time when IT leaders should have one major goal- achieving a smooth digital workplace-the same Salesforce technology platform that empowers sales and service teams is aimed to drive productivity for every enterprise employee. There are high expectations for an effortless experience when using even the most complicated of technologies, and IT departments are ...

No consumer wants to be the victim of fraud or the recipient of unwelcome spam, and no app or service provider wants to unwittingly harbor spammers or fraudsters. With fraudulent account creation on the rise, it has become critical for businesses of all kinds to ensure that new users are legitimate — keeping spammers and ...

As technology continues to shape how companies operate, it is reshaping not only the way that effective companies communicate but also how they conduct business. It’s essential for businesses to implement these technologies thoughtfully and to integrate them into existing enterprise infrastructure and applications. The combination of unified and contextual cloud communications is a critical ...

The ability to respond to change is key to survival in the business world. Digital advancements are creating new product and service opportunities as well as transforming business operations, which enables companies to improve customer service, generate more revenue, lower costs and achieve higher levels of efficiency to gain an advantage over their competitors. Discover ...

Online marketplaces have revolutionized the customer experience. Regardless of industry, the global success of marketplaces is built on providing a seamless experience across every step of the user journey. Trust is also a valuable asset for marketplaces. With high volumes of users — who don’t necessarily know or trust each other — ensuring the safety ...