In this infographic from Forrester you will discover: The rising customer expectations and remote work compound CX challenges. Why CRM systems are the key to good CX delivery. How to drive value with advanced and organisation-wide CRM use.

What do nearly 800 executives and 1500 employees around the world have to say about the strategic role of CRM technology? Download The State of CRM research by Forrester Consulting for a special spotlight on the Asia Pacific region, and unlock all the global insights and trends.

Our world has been thrown into flux by ongoing economic, health, leadership, social justice, and climate crises. Personal and professional lives have merged, and customers are calling on businesses to adapt. For the 4th edition of the “State of the Connected Customer” report, Salesforce surveyed 12,000 consumers and 3,600 business buyers worldwide to discover: How ...

By 2024, the Earth’s population will total more than 8 billion for the first time in history, adding new stresses on the global supply chain, which is already challenged by a volatile climate and water supply shortages. To meet future food demands, farmers are implementing innovative tech solutions. For example, IBM researchers are working on ...

From unmanned vessels to artificial intelligence applications, digital transformation is giving shipping a 21st-century reboot. Learn more in this free PDF download from TechRepublic. From the download: In the era of automation and digital transformation, the shipping industry is undergoing dramatic changes to increase efficiency and safety at the port and on the high seas. ...

Businesses are increasingly using chatbots and other types of artificial intelligence (AI) to handle customer service calls. On the plus side, chatbots can save companies time and money and free up employees to focus on other tasks. On the negative side, chatbots can frustrate and annoy customers if the interaction goes awry or doesn’t achieve ...

Faster transportation services; cars communicating with other vehicles, traffic lights and crosswalks; and using artificial intelligence (AI) to improve driver safety are just a few examples of the transportation trends heading to our roadways. The global market for autonomous vehicles is zooming ahead at full speed, spurring a race to develop the best technology for ...

Natural language processing (NLP) is a cross-discipline approach to making computers hear, process, understand, and duplicate human language. Fields including linguistics, computer science, and machine learning are all a part of the process of NLP, the results of which can be seen in things like digital assistants, chatbots, real-time translation apps, and other language-using software. ...

Big data has become an important tool in the enterprise’s survival toolkit as it continues to adapt to the challenges brought on by the coronavirus pandemic. According to a survey from analytics platform provider Sisense, businesses are leaning on analytics for business insights and efficiencies more than they did pre-COVID-19. As the plethora of data ...

Salesforce’s annual TrailheaDX developer event usually draws thousands of coders, admins, and architects to San Francisco. But this year in the wake of the COVID-19 pandemic, TDX (as the conference is also called) joined other major tech events, such as Apple’s Worldwide Developers Conference (WWDC), Microsoft’s Build, HPE Discover, and SAP SAPPHIRE NOW, by going ...