This is the demonstration file to accompany the article, How to return monthly sales averages for the last n years in Microsoft Excel, by Susan Harkins.

In this infographic from Forrester you will discover: The rising customer expectations and remote work compound CX challenges. Why CRM systems are the key to good CX delivery. How to drive value with advanced and organisation-wide CRM use.

What do nearly 800 executives and 1500 employees around the world have to say about the strategic role of CRM technology? Download The State of CRM research by Forrester Consulting for a special spotlight on the Asia Pacific region, and unlock all the global insights and trends.

Our world has been thrown into flux by ongoing economic, health, leadership, social justice, and climate crises. Personal and professional lives have merged, and customers are calling on businesses to adapt. For the 4th edition of the “State of the Connected Customer” report, Salesforce surveyed 12,000 consumers and 3,600 business buyers worldwide to discover: How ...

Even before the pandemic, improving employee engagement was vital for attracting and retaining the best talent to help drive business performance. According to a global HR study, two-thirds of remote workers feel that they are not engaged with their business, and there is a seismic shift in how we work that has placed immense pressure ...

Even before the pandemic, improving employee engagement was vital for attracting and retaining the best talent to help drive business performance. According to a global HR study, two-thirds of remote workers feel that they are not engaged with their business, and there is a seismic shift in how we work that has placed immense pressure ...

Customer expectations are changing. Companies must transform to stay competitive. Over 8,000 consumers and business buyers worldwide share: How their expectations of B2C and B2B companies have changed What they think about emerging technologies like artificial intelligence Why trust and values have become building blocks of customer relationships Download “State of the Connected Customer” and ...

At a time when IT leaders should have one major goal- achieving a smooth digital workplace-the same Salesforce technology platform that empowers sales and service teams is aimed to drive productivity for every enterprise employee. There are high expectations for an effortless experience when using even the most complicated of technologies, and IT departments are ...

For this in-depth cover story, writer Alison DeNisco Rayome examined how beauty retailer Sephora followed customer technology trends to command the cosmetic industry worldwide, and got an inside look at the company’s successful digital transformation. This download provides the magazine version of the article as a free PDF for registered TechRepublic and ZDNet members. The ...