In this fifth edition report, Salesforce Research surveyed more than 2,500 SMB owners and leaders around the world to determine: How support from local communities has affected SMBs What SMBs are doing to deepen trust with customers and employees How technology helps SMBs grow What has changed for SMBs over the past year and how ...

As growing small businesses strive to stay relevant and competitive in this fast-changing world, the digital imperative is stronger than ever and online models have become a must-have. Agility and innovation are necessary for long-term growth. This toolkit from Salesforce offers the guidance small businesses need to map their growth strategies. There are three things ...

In this fourth edition report, Salesforce Research surveyed global customer service professionals to determine: How customer service standards continue to change in the midst of crisis. Which strategies, tactics, and technologies service organisations are turning to in the new normal. How service organisations are navigating abrupt changes in their work environment. The impact of field ...

The Snowflake platform offers all the tools necessary to store, retrieve, analyze, and process data from a single readily accessible and scalable system. Learn all about this data warehouse platform in this free PDF download from TechRepublic. In the download:</p What is Snowflake Inc.? Why is the Snowflake platform important? What services does Snowflake offer ...

Today’s CES is as much a showcase for the latest business technology as it is for consumer electronics. While this year’s first-ever all-digital CES was different from previous years, what didn’t change was all of the enterprise technologies like artificial intelligence (AI), data analytics, and 5G, which were virtually on full display. Whether you’re a ...

Even before the pandemic, improving employee engagement was vital for attracting and retaining the best talent to help drive business performance. According to a global HR study, two-thirds of remote workers feel that they are not engaged with their business, and there is a seismic shift in how we work that has placed immense pressure ...

Even before the pandemic, improving employee engagement was vital for attracting and retaining the best talent to help drive business performance. According to a global HR study, two-thirds of remote workers feel that they are not engaged with their business, and there is a seismic shift in how we work that has placed immense pressure ...

Reimagining business for the digital age is the number one priority of many of today’s top executives. This free PDF ebook from ZDNet and TechRepublic offers practical advice and examples of how to get your transformation right. In the ebook: Digital transformation: The difference between success and failure Survey: 60% of respondents have altered digital ...

From unmanned vessels to artificial intelligence applications, digital transformation is giving shipping a 21st-century reboot. Learn more in this free PDF download from TechRepublic. From the download: In the era of automation and digital transformation, the shipping industry is undergoing dramatic changes to increase efficiency and safety at the port and on the high seas. ...

Businesses are increasingly using chatbots and other types of artificial intelligence (AI) to handle customer service calls. On the plus side, chatbots can save companies time and money and free up employees to focus on other tasks. On the negative side, chatbots can frustrate and annoy customers if the interaction goes awry or doesn’t achieve ...