- Filter by:
-
Content Type
-
Topic
-
Impact of Education, Gender and Age on Consumer Loyalty
Constant changes of environment and business conditions in the context of the success and survival of the enterprise market opens the need for finding stable spots that might be starting point for management in terms of successful management. In this paper, certainly important role has customer with all its demands,...
Download Now -
The Direct and Indirect Effects of Customer Focus on Performance in Public Firms
It has been demonstrated within the literature that the practice of customer focus is significantly associated with customer satisfaction. However, the possibility that the construct of customer focus may affect other relevant measures remains underexplored. As such, this paper discusses the effect that customer focus has on organizational performance, operating...
Download Now -
Adapting E-Courses Using Data Mining Techniques - PDCA Approach and Quality Spiral
In this paper, the authors present an approach to adapting e-courses based on original PDCA (Plan, Do, Check and Act) platform and quality spiral. An algorithm for the adaptation of e-courses was proposed and implemented into the moodle learning management system at the faculty of technical sciences. The approach is...
Download Now -
Measuring the Data Model Quality in the E-Supply Chains
The implementation of Internet technology in business has enabled the development of e-business supply chains with large-scale information integration among all partners. The development of Information System (IS) is based on the established business objectives whose achievement, among other things, directly depends on the quality of development and design of...
Download Now -
Quality Improvement Initiatives for Support Functions in an Industry: Two Cases
The concept of quality improvement in industry has originated from the involvement of inspector which has become the most important part of manufacturing process or development activity. Over years, this initiative is migrated to various support functions of the industry. In this paper, emphasis has been given particularly in the...
Download Now -
Reengineering the Supply Chain Human Dimensions Using Six-Sigma Framework
In today's challenging business environment, accelerated competition among the companies has forced them to strengthen and measure their supply chain performance. As a result, supply chain management has become an important means for a company to gain a competitive advantage. In order to optimize a supply chain and strengthen business...
Download Now -
Mining Association Rules to Evaluate Consumer Perception: A New FP-Tree Approach
Association rule mining finds interesting relationships among large set of data items. While finding the important (or, frequent) relations from the set of consumer survey data, a modified algorithm based on frequent pattern growth is developed in this work. The sensitivity of support and confidence used for rule mining on...
Download Now -
Metadata Quality Evaluation of Secondary Data Sources
Quite some researchers use data sources collected by others for their own investigations. Because of this choice, the research becomes highly dependent on the quality of the secondary data sources used. Therefore, it is important that, prior to use, one is able to check the quality of secondary data sources...
Download Now -
In this paper, the authors describe design methodology for quality goals simulation model as a supporting tool for quality goal-directed decision-making at strategic management level. The paper presents such an integrated system and draw attention to the essential role of simulation based strategic quality goal-directed decision-making within it. With proposed...
Download Now -
From the contemporary change management paradigm and new knowledge-based economy, the authors emphasize the impact of advanced managerial tools. As evidenced in practice, simultaneous implementation of several management approaches, concepts and methods brings about more integral corporate success. They advocate integration of up-to-date approaches, Knowledge Management (KM) and Intellectual Capital...
Download Now