-
Continuous Improvement Practice in Large Enterprises:Study Results
Continuous improvement is indispensable for ensuring the company's development and its survival on the constantly changing global market. Continuous improvement is particularly important in the quality and production management systems. A company should deliver a product compliant with a client's requirements in a specified time and at an appropriate price. ...
Download Now -
Assets Management - A Conceptual Model Decomposing Value for the Customer and a Quantitative Model
In this paper, the authors describe de application of a modeling framework, the so-called Conceptual Model Decomposing Value for the Customer (CMDVC), in a footwear industry case study, to ascertain the usefulness of this approach. The value networks were used to identify the participants, both tangible and intangible deliverables/endogenous and ...
Download Now -
Graph Theory Approach to Quantify Uncertainty of Performance Measures
In this paper, the performance measurement process is studied to quantify the uncertainty induced in the resulting Performance Measure (PM). To that end, the causes of uncertainty are identified, analyzing the activities undertaken in the three following stages of the performance measurement process: design and implementation, data collection and record ...
Download Now -
Impact of Education, Gender and Age on Consumer Loyalty
Constant changes of environment and business conditions in the context of the success and survival of the enterprise market opens the need for finding stable spots that might be starting point for management in terms of successful management. In this paper, certainly important role has customer with all its demands, ...
Download Now -
The Direct and Indirect Effects of Customer Focus on Performance in Public Firms
It has been demonstrated within the literature that the practice of customer focus is significantly associated with customer satisfaction. However, the possibility that the construct of customer focus may affect other relevant measures remains underexplored. As such, this paper discusses the effect that customer focus has on organizational performance, operating ...
Download Now -
Improvement Toolbox Design for EFQM Criteria
The EFQM excellence model is a framework that helps organizations to achieve competitive advantage by measuring where they are on their path to excellence. However, it does not tell the organization what to do or how it should manage any of these areas. In this paper, the authors suggest a ...
Download Now -
Adapting E-Courses Using Data Mining Techniques - PDCA Approach and Quality Spiral
In this paper, the authors present an approach to adapting e-courses based on original PDCA (Plan, Do, Check and Act) platform and quality spiral. An algorithm for the adaptation of e-courses was proposed and implemented into the moodle learning management system at the faculty of technical sciences. The approach is ...
Download Now -
Supply Chain Information Integration Through Service Oriented Architecture
In recent years, information integration became significant problem for both natural and legal persons in everyday operations. Huge amount of information are available, but insufficiently processed in order to have useful value. Choosing the right combination of tools and technologies for integration is prerequisite for requiring information from multiple heterogeneous ...
Download Now -
Quality Management in Supply Chains: The Literature Review
Supply chain management is used by most of the organizations world-wide, therefore the large number of studies has been done to explore this field. Moreover, its interlinking with the quality management perspective is still very limited. It is worth mentioning here that, in the present competitive world, the dynamics of ...
Download Now -
Transactional and Transformational Leadership: Development Through Changes
The success and rewarding are mostly expressed in business performance at the end of the year. Transactional and transformational leadership as a new paradigm of quality effects on creation of roles and processes in the organization. From the leaders are expected to use leadership as a process of ensuring the ...
Download Now