• 6 Tips for building a thriving help center

    White Papers · Jul 2018 · Provided By Zendesk

    Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions...

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  • Your guide to omnichannel support

    White Papers · Jul 2018 · Provided By Zendesk

    Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a...

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  • Scale your business with Self-service

    White Papers · Jul 2018 · Provided By Zendesk

    The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates...

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  • Gartner Magic Quadrant 2018

    White Papers · Jul 2018 · Provided By Zendesk

    In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner...

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  • A Retailers Guide to Getting Omnichannel Customer Service Right

    White Papers · Sep 2016 · Provided By Zendesk

    Omnichannel retailing creates opportunities but it’s also raising expectations for seamless customer service on all channels. Download this guide from Zendesk to see how you can evaluate your current service and choose the right people, processes and systems to give your customers the service they want.

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  • How to Provide Global Service

    White Papers · Sep 2016 · Provided By Zendesk

    It used to be that anytime, anywhere, 24/7/365 global support was only feasible for large global companies. Today, even small and mid-sized companies can make it work. Download this eBook from Zendesk to discover the key considerations and best practices for providing outstanding, round-the-clock support.

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  • Zendesk: How to Provide Global Service

    White Papers · Sep 2016 · Provided By Zendesk

    It used to be that anytime, anywhere, 24/7/365 global support was only feasible for large global companies. Today, even small and mid-sized companies can make it work. Download this eBook from Zendesk to discover the key considerations and best practices for providing outstanding, round-the-clock support.

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  • Zendesk: A Retailers Guide to Getting Omnichannel Customer Service Right

    White Papers · Sep 2016 · Provided By Zendesk

    Omnichannel retailing creates opportunities but it’s also raising expectations for seamless customer service on all channels. Download this guide from Zendesk to see how you can evaluate your current service and choose the right people, processes and systems to give your customers the service they want.

    Read More
  • How to Provide Global Service (Portuguese)

    White Papers · Sep 2016 · Provided By Zendesk

    It used to be that anytime, anywhere, 24/7/365 global support was only feasible for large global companies. Today, even small and mid-sized companies can make it work. Download this eBook from Zendesk to discover the key considerations and best practices for providing outstanding, round-the-clock support.

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  • How to Provide Global Service (Spanish)

    White Papers · Sep 2016 · Provided By Zendesk

    It used to be that anytime, anywhere, 24/7/365 global support was only feasible for large global companies. Today, even small and mid-sized companies can make it work. Download this eBook from Zendesk to discover the key considerations and best practices for providing outstanding, round-the-clock support.

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