Dell EMC and Intel commissioned Forrester Consulting to conduct a market survey and a Total Economic Impact™ (TEI) study. The market survey captures the drivers, challenges, benefits, and best practices learned by firms familiar with this migration. Forrester surveyed 550 global TDMs and ERP application owners at enterprises that have either implemented or are in ...

IDC’s survey found that 91% of respondents considered modernized infrastructure and/or an accompanying technology refresh to be extremely important to the success of DX. Computing platforms (servers) form a key underpinning of modern infrastructure supporting an organization’s digital journey. They support the stringent availability, performance, and security requirements, which can be satisfied via a modern ...

In December 2018, Dell EMC commissioned Forrester Consulting to evaluate the business value of refreshing servers and infrastructure in enterprise IT departments. Forrester conducted an online survey with 508 IT infrastructure technology decision makers at companies with 100 or more employees in seven countries to explore this topic. We found that although companies are adding ...

Xero’s customer experience (CX) team previously relied on emails to share guidance and documentation. When CX started using Slack, the team reorganized. The team now have 30 to 40 Slack channels —virtual spaces where teams can share messages, files and tools, and the customer support flow is smooth and streamlined. See how they did it.

Iress eliminated 500 emails per day by managing critical issues in Slack. Leveraging Slack as part of a broader support strategy has helped Iress cut the average response time for complex customer issues from eight days to two and led to a 64% decrease in the customer support ticket backlog. See how.

With cyber attacks increasing both in quantity and sophistication, how can an organization know with certainty whether its defenses have been compromised? In 2019, it took organizations an average of 206 days to identify a data breach and another 73 days to contain it, a nearly 5% increase over the year before. BlackBerry CA consultants ...

BlackBerry Protect is an enterprise-class endpoint protection solution that utilizes AI to prevent malware from executing with proven 99.1% efficacy. The BlackBerry Security Services multi-faceted approach to IR offers clients several direct benefits. Rapid Detection: By integrating artificial intelligence (AI) into their tools and processes, BlackBerry IR teams produce preliminary results quickly. Cost and Resource ...

According to an IBM study, the “vast majority” of organizations surveyed are unprepared to respond effectively to a serious security incident. Most often, this is due to chronic resource issues and inadequate planning. In 2019, it took organizations an average of 206 days to identify a data breach and another 73 days to contain it, ...

With the rise of the pandemic — and the accompanying move to remote work for most of the global workforce — the first nine months of 2020 have been a time of dramatic upheaval in work, education, governance, and more. The threat landscape has evolved — and will continue to evolve — but the bottom ...

In September and October, 2020 AV-TEST performed a review of comparable security offerings from Akamai, Infoblox, Palo Alto Networks, Netskope, Cisco, and Zscaler. The test was commissioned by Cisco to determine how well vendors protected remote workers against malware, phishing sites, and malicious websites. A false positive test was also performed against known clean popular ...