The complete customer care 360 call center app from Wetherly brings enterprise-class capabilities and best practices to small-to-midsize businesses. Organizations can take advantage of built-in workflows and automated scheduling to optimize their call center processes. The system also enables companies to provide a customer portal so customers can monitor cases, search knowledge base articles and ...

If at first no one doesn’t succeed, take a page from the book of DXP Enterprises. The industrial distributor wasn’t dissuaded by the failure of its first foray into Business Intelligence (BI). Instead, it came back with a plan that included executive sponsorship, grassroots support, a great tech provider – and Microsoft technology. Employees have ...

Arecon data provides solutions for managing probably the most vital pieces of equipment for the oil and gas industry: steel pipe. From distribution centers to oil fields to inspection centers, workers can use oil country OS to track and manage everything about OCTG and drill pipe until it is ready for the scrap pile. Hosted ...

O2 Slovakia launches a knowledge base O2 WORLD to improve sales operations and provide over 1,200 internal users with quick access to revenue-growing data. Using Microsoft SharePoint running on Azure and supported by Windows Server 2012 and SQL Server 2012 the company has stepped up into a new dimensions of business enhancing service and support. ...

Companies use SEE Forge to create digital workflows that replace traditional paper-based forms, for everything from safety inspections to production rounds. Anyone in the organization can create forms and workflows with the application’s drag-and-drop technology, helping reduce the burden on IT. In addition, SEE Forge delivers real-time data visualization and reporting and integrates with existing ...

South African Airways (SAA) is addressing rising costs and rapidly evolving markets with smarter IT. By utilizing Windows Server 2012 R2 and Microsoft System Center 2012 R2 to create a private cloud and retire hundreds of physical servers, it has reduced IT costs by US $2.5 million. The fully automated datacenter operations reduce management costs, ...

Subaru Canada wanted to make its salespeople’s jobs easier by giving them mobile access to the latest information about the company’s vehicles. The company enlisted imason inc., member of the Microsoft partner network with gold competencies, to develop an app that monitors the corporate extranet and continuously transfers updated information to a mobile device. After ...

For people who must drive for their jobs, safety is critical. Drive for Life created a driver simulation program coupled with cognitive exercises to help drivers make better decisions on the road. Most recently, the company created a Windows 8.1 app to help reduce the cost of driver training and make it widely available to ...

In 2013, TRI Pointe Group made a large acquisition that increased its size fivefold and its IT infrastructure 50 fold. With a legal deadline looming for acquisition completion, TRI Pointe turned to IT partner Pravis, which created a massive IT infrastructure in Microsoft Azure. TRI Pointe met its deadline and gained boundless scalability to accommodate ...

Retail is a multibillion-dollar business for Microsoft and no period is more important to Microsoft’s retail business than the four days between Black Thursday and Cyber Monday. Ambitious sales targets for the company’s flagship Xbox products meant Microsoft couldn’t afford a misstep in promoting and selling Xbox both in its retail stores and online. Sales ...

Univa Technologies’ Indian associate was handling back office operations on multiple standalone systems for quotations, sales, purchase orders and dispatching goods. This was not optimal and needed an immediate overhaul. It deployed Microsoft Dynamics AX and has seen an all-round improvement in the procurement, shipment planning and inventory management. This has led to significant growth ...

Proact has long been a leading European datacenter and cloud services provider. To expand its hybrid cloud solutions, Proact offers Microsoft Azure infrastructure-as-a-service offerings paired with NetApp-based storage solutions that run in customer or hosting provider datacenters. It uses Microsoft Azure ExpressRoute to connect Azure and local datacenters. Hybrid cloud solutions help Proact satisfy European ...

Naresuan University was keen to adopt information technology to support education including academic administration and service. This is to prepare the students to have an equal- or even better-technology footing than students from other universities. The university opted to use Microsoft Office 365 Education Plan A2, which provides cost-effective investment and can support a large ...

Cube52 is a hosting services provider that is committed to offering customers flexible, affordable cloud computing solutions. With growing customer demand for Disaster Recovery (DR) solutions, Cube52 chose to use Microsoft Azure Site Recovery (ASR) to create a flexible and cost effective disaster-recovery-as-a-service offering. Cube52 can fail over live customer applications to Microsoft Azure or ...

Mendeley wanted to optimize its academic reference and networking platform so that it would best serve researchers, providing a faster and more flexible way to share and archive scientific findings and ideas. Measuring the activity of new site users and filtering that data through cloud-based predictive analysis models with Azure machine learning gives Mendeley the ...