Learn how the Virgina Farm Bureau, the largest farmers’ advocacy group in Virginia, tackled the challenge of maintaining customer service levels across their 150,000 members with automated, configurable and user-friendly functionality that eliminated the cost and complexity of traditional code-based Service Desk tools. Find out how to: • Reduce compliance costs by 50% • Improve ...

You have to know the threats to stop them. It’s not a question of if – but when and how – Internet criminals will get into your network. The Cisco 2014 Annual Security Report highlights the most current security concerns, such as shifts in malware, trends in vulnerabilities, and the revival of distributed denial-of-service (DDoS) ...

Read how Quadmark, the global consulting and training organisation, with over 100 employees globally embarked on a rebranding and expansion plan including a streamline of IT infrastructure. This included switching it’s email server from Exchange to Gmail and adopting Google Apps for Business. Subscribe to the Project Management Insider Newsletter Subscribe to Project Management Insider ...

GameStop’s Four Lessons on the Customer Experience Organizations must put consumers at the forefront of everything they do. From customer service, to product development, to sales and marketing, “customer centricity” is the main objective. Video game retailer GameStop has always consistently been at the cutting edge of customer-centric strategy. From its innovative customer loyalty program ...

ASG leverages the SkillSoft learning program to create a competitive edge in their highly skilled workforce, providing added value and the excellence in standards their customers have come to expect and rely on. Moreover, on-going relevant skills upgrading has led to enhancements in daily operations and delivery service, and greater productivity and quality of work ...

Sydney Essential Oils Co is a relatively young company with a staff of 30 operating on its Sydney premises. SEOC has established a leading place in the market for aromatherapy products that relax, revitalize, and rejuvenate. In the recent past the company has grown significantly, with sales increasing 30% since 2009. Find out how the ...

Virgin Atlantic offers end-to-end differentiated customer service starting at the point of booking via their website. Offering this high level of service, while dealing with fluctuating levels of customer enquiries, by email in particular, had proved a significant challenge for the Virgin Atlantic team. This case study outlines how Virgin Atlantic increased its service levels ...

Significant business expansion has increased the popularity of Ted Baker online and www.tedbaker.com has seen significant growth in visitors. The team at Ted Baker needed to find a way to support those customers online who need guidance in exploring the variety of collections. This LivePerson case study shows how personalising the Ted Baker online shopping ...

As the pre-eminent grocery store chain in the U.S., Kroger needs to connect with not only customers. Staying in contact requires employees to have a reliable communications provider offering easy-to-use conferencing services, available customer support and simple billing procedures. Kroger implemented InterCall’s Reservationless-Plus audio conferencing platform to over this challenge. The benefits of implementing InterCall ...