More and more industries are becoming reliant on their ability to process large volumes of data. For example, in the financial industry, crunching more data, placing trades quicker and developing smarter algorithms are now competitive advantages, all of which are enabled by technology. Dell Technologies and AMD work closely to provide the modern IT foundations ...

We tend to think of digital interactions in terms of things we do on a computer or a smart phone, like shopping, email, or applications. But in today’s world, the line between digital and real has become blurred. Connections are everywhere, monitoring and powering vast amounts of data and countless numbers of devices all over ...

Too many projects going through marketing departments suffer the same fate – one hiccup has a domino effect that disrupts the flow of the entire assignment. A crucial piece of information missing from the initial brief leads the team to throw out work and start anew. A key team member is already overloaded with ad ...

Today’s work is more complex, connected, and digital than ever before. Remote employees need to collaborate with colleagues across multiple time zones. They need one centralized place where they can manage their work, automate workstreams and approvals, and stay aligned with company strategies. However, most teams don’t have such a place. According to Adobe’s most ...

Advanced analytics and AI adoption continue to grow as organizations recognize the powerful role these technologies play in improving efficiency and competitive advantage. To help accelerate digital transformation and contain costs, organizations are looking for new use cases to deploy. Moving to the cloud, with its scalability and affordability, is increasingly attractive, and adoption has ...

In primary school, you tapped into a wealth of knowledge that you’re still able to instantly and effortlessly access. Two times two equals four. The Roman invasion. Magna Carta. The Industrial Revolution. This is essential, schoolhouse knowledge management. In your contact centre, knowledge management (KM) is instant gratification for customers along their journey. KM is ...

It’s Saturday morning, and your customer has an issue. They pick up the remote—er, phone—and dial the number to your support line, expecting instant gratification. There’s only one problem: Your customer might not get connected with the agent they expect. Will they be a knowledgeable one? Will they be understanding and empathetic? Or will they ...

Customers embraced technology to manage all aspects of daily life and set off a digital disruption that forever changed how businesses interact with them. To meet new customer expectations, businesses adopted hybrid models that emphasise connecting with customers in digital channels and face-to-face. Not only do customers want you to be as digitally fluent as ...

As businesses continue to embrace digital innovation, cloud applications, and the new work-from-anywhere normal, enterprise networks have become far more complicated and dispersed with an ever growing number of edges. As a result, the network perimeter has all but disappeared. As more people and devices connect to the network from more places, the traditional perimeter-based ...

Organizations are leveraging the cloud due to its flexibility and means to accelerate the delivery of services. Having the right solutions in place, especially cloud-based ones, becomes even more important to ensure IT organizations can respond to market disruption and business change. One of these solutions is VMware Horizon, which enables a digital workspace with ...