White Papers

TechRepublic's Resource Library is the web's largest directory of free vendor-supplied technical content. Take advantage of the library's white papers on an array of topics, from Big Data to cloud computing, mobility to security.

  • ConnectWise: A Complete Guide to Pricing IT Services

    White Papers · Feb 2019 · Provided By ConnectWise

    Do you know how much it costs you to perform one hour of service? If you’re basing your pricing solely on a market-driven strategy, you’re playing a dangerous game. For example, if your costs are $75 per hour but your market only supports $50 per hour, either your costs...

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  • SLAs - The Foundation for Stronger Customer Relationships

    Ebooks · Feb 2019 · Provided By ConnectWise

    Your service level agreement (SLA) sets the tone for your relationship with a new client by outlining your responsibilities, your client’s responsibilities, and the terms and timelines you will both work under. When you’re clear on expectations, you’ll be able to measure and manage the user experience in a meaningful...

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  • How to Make Money in the Cloud ANZ

    White Papers · Feb 2019 · Provided By ConnectWise

    This guide will show you how to overcome your FUD (fear, uncertainty, and doubt), and set your business up to profit on cloud services, despite slim profit margins. It’s time to prove once and for all that the benefits far out way the negatives.

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  • Best Practices for Service Management: 5 Ways to increase Client Satisfaction

    Ebooks · Feb 2019 · Provided By ConnectWise

    This eBook examines how IT solution providers can take automation a step further. By deploying a technology solution, IT companies can also benefit from automated service workflows, closed loop communication, and the ability to schedule recurring tasks. As your service team becomes more proactive and can do more for your...

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  • Patch Management

    White Papers · Feb 2019 · Provided By ConnectWise

    Patch management is the practice of reviewing, understanding, testing, deploying, and reconciling the deployment state for software product updates. The goal of the updates is to correct problems, close vulnerabilities, and improve product functionality, which is essential to the stability of an IT infrastructure in most environments. By understanding the...

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  • IT Service Excellence Tool Kit: How to meet and exceed customer expectations to ensure customer retention

    White Papers · Feb 2019 · Provided By ConnectWise

    A service desk understands that information offers technology solution providers (TSPs) strategic advantages and ensures proper mechanisms are in place for the data to be analyzed, produced and distributed seamlessly. The best service desks manage information delivery by utilizing Information Technology Infrastructure Library (ITIL) best practices to deliver these...

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  • Dell EMC IDPA DP4400: Infographic

    White Papers · Feb 2019 · Provided By Dell EMC and Intel®

    Get simply powerful data protection with Dell EMC IDPA DP4400 by explosive data growth, massive distribution and impact on resources with the lowest cost-to-protect guaranteed. The Integrated Data Protection Appliance (IDPA) is a converged solution that offers complete backup, replication, recovery, reduplication, instant access and restore - plus, cloud extensibility...

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  • End-to-End Server Security: The IT Leader's Guide

    White Papers · Feb 2019 · Provided By Dell EMC and Intel®

    This paper is organized into sections describing the importance of IT infrastructure security and presents essential criteria IT leaders should use to identify end-to-end server security. Trust and the Modern IT Infrastructure Why you should be concerned about server security (or the lack thereof). End-to-end Server Security...

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  • Protect Your Data At Every Point Possible

    White Papers · Feb 2019 · Provided By Dell EMC and Intel®

    The impact to businesses using inadequate data protection is clear; data loss and unplanned system downtime cost organizations billions annually. A recent Dell EMC survey of data protection readiness reveals that: Cost of data loss can more than double when using multiple DP vendors 36% suffered loss or downtime...

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  • Selling Managed Services 6 Tips To Reinvent Your Sales Pitch

    White Papers · Feb 2019 · Provided By ConnectWise

    Technology solution providers need the right technology. The “rip-and-replace” model for systems simply won’t work in the future. Small businesses,medical offices, schools, and retailers are searching for partners that can help them navigate rapidly evolving cloud and mobile technology, monitor compliance issues, and increase efficiency. This is your opportunity to...

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