Every field visit is a chance to either build or weaken your brand’s reputation. Turn customers into brand advocates by transitioning from a costly break-fix service model to a profitable proactive model using connected field service technology. Read this e-book to learn about the cutting-edge technologies that are revolutionizing field service and explore real-world examples ...

AI-driven Speech Analytics can provide critical customer-engagement insights to help you prioritize, analyze and quantify business challenges. These insights will enable your organization to implement prescriptive, data-driven recommendations to improve customer satisfaction and understand what your customer really wants. In this white paper, discover how technology advances in Speech and Language Processing can help you ...

Asia Pacific businesses are bullish on investing in artificial intelligence technologies to prepare themselves for the future of work, and they’re optimistic about the returns, according to our recent study. They’ve got lots of work to do, however, when it comes to preparing the way for optimal collaboration between humans and intelligent machines. Subscribe to ...

Algorithms have been essential to business since long before artificial intelligence (AI). In fact, algorithms are merely the digital representations of the competitive differentiators built into every business. A retailer’s focus on low price is an algorithm. So is a manufacturer’s practice of sourcing top-quality raw materials, or an insurer’s ability to expedite policyholders’ claims ...

The insurance industry – from product development to underwriting to claims – is being fundamentally transformed by AI technologies. Although some companies are investing aggressively in AI to slash costs while also enhancing the customer experience, most insurers will need to accelerate their efforts or risk discovering that it has become too late to catch ...

A critical task of business and IT leadership is understanding how emerging technologies will impact your business and industry. Some technologies cause ripples, others cause waves of transformation and disruption. Today, we’re seeing a new wave of highly-transformative and potentially disruptive technologies, including artificial intelligence (AI), blockchain and the Internet of Things (IoT). Of these, ...

A critical task of business and IT leadership is understanding how emerging technologies will impact your business and industry. Some technologies cause ripples, others cause waves of transformation and disruption. Today, we’re seeing a new wave of highly-transformative and potentially disruptive technologies, including artificial intelligence (AI), blockchain and the Internet of Things (IoT). Of these, ...

Because of bulk record keeping and strict regulatory requirements, healthcare is a data-intensive industry. AI and machine learning are helping healthcare providers and payors extract the real-time information necessary to make effective clinical and operational decisions. Improving the quality of care, identifying at-risk patients, engaging patients at all levels with personalized care, and reducing overhead ...

Companies can put the new crop of intelligent assistants to work quickly, and with surprising ease. There’s usually no need to change your existing applications. It’s a layer over what you have—or might have in the future. The only challenging part is diagramming all of the different ways you’d like the conversation to flow. Fortunately, ...

When you need an answer to a supply chain question, how long it takes to find the answer depends on whether you choose the hard way or the easy way. IBM Watson Supply Chain can elevate your existing system to provide greater visibility, transparency and insight into supply chains and processes so you can meet ...

Some technologies cause ripples, others cause waves of transformation and disruption. Today, we’re seeing a new wave of highly transformative and potentially disruptive technologies, including artificial intelligence (AI), blockchain and the Internet of Things. Of these, technology leaders and analysts point to AI as perhaps the most transformative of our era. AI technologies like IBM ...

As AI initiatives shift from backroom experiments to boardroom imperatives, many organizations find their existing infrastructure ill-suited to help them make the journey. IT leaders are now under pressure to implement untested tools, circumvent proven processes, and shrink the timeframe from beta to production. Organizations that do not evaluate their existing IT infrastructure, ensuring it ...

To field and reply to customer requests faster, Autodesk Inc. developed a virtual agent using IBM Watson Conversation Service. The Watson Assistant service allows customers to enter questions in natural language, as they would with a human agent. Trained on the subtleties of language, such as idiom and syntax, and powered by natural language processing ...

AI is the defining technology of our time, impacting every industry and business. Enterprises are looking for a strategic partner to help them harness AI to drive their transformation. Microsoft is ready to be that strategic partner, accelerating enterprise transformation with AI. Subscribe to the Innovation Insider Newsletter Catch up on the latest tech innovations ...

Artificial intelligence (AI) will profoundly affect the ways in which businesses and governments engage with consumers and citizens alike. From advances in genetic diagnostics to industrial automation, these widespread changes will have significant economic, social and civic implications. As such, Intelligent Economies explores the transformative potential of AI on markets and societies across the developed ...