Technology is ubiquitous and is being positioned as the driving force behind innovation. Artificial Intelligence machine learning, which gets smarter as it learns what we like and dislikes, not only enhances our personal lives, it also helps us in our jobs by automating processes that increase efficiency and improve market competitiveness and customer satisfaction. Contact ...

Setting up a quality management workflow for review of negative sentiment interactions can be a powerful way to uncover issues with products, processes, or agent behaviors. Read on to learn about sentiment analytics as the foundation of AI modeling for understanding customer and agent interactions, and how they influence customer satisfaction, loyalty, and experience. Whether ...

Operators must find ways to drive down costs wherever possible, and a progressive way to do that is through the commoditisation and democratisation of wireless network infrastructure. For a long time the telecoms industry has been dominated by proprietary business and operating models, but with pressure on to find innovative ways forward, operators must find ...

Traditional methods for integration applications do not work for digital transformation. These approaches, designed at a time with fewer endpoints and slower delivery expectations, often cannot move at the pace today’s mission objectives require. Digital transformation requires agencies to embrace a new set of technologies, so they must embrace a new level of connectivity. This ...

The process of extracting actionable intelligence from data is one of the most important activities organizations undertake today. But organizations are overwhelmed by the amount of data they have to store and analyze, and traditional query-based analytics processes have drawbacks in terms of speed, bias, and precision. The thoughtful application of artificial intelligence (AI) offers ...

Fueled by data, infrastructure advances, and the ubiquity of machine learning and deep learning (ML/DL) toolkits, artificial Intelligence (AI) solutions are fast becoming a mainstay in the enterprise data center. AI turns data into insights across a broad swath of enterprise verticals as diverse as automotive, healthcare, life sciences, finances, technology, retail, and beyond. Data ...

As a result of increased computing power and density, specialized artificial Intelligence (AI) processors, and new algorithms, machine learning (ML) and deep learning (DL) have moved from proof of concept directly into the enterprise, where many organizations are deploying AI programs. Organizations looking to leverage the power of AI face significant challenges, but what are ...

In a modern business environment, companies sometimes drown in all documents. Neopost offers a flexible solution to keep the overview. Modern business processes are accompanied by the necessary paperwork. The administration of this is itself an endless job that, with stricter registration requirements, becomes a completely complex task. To keep everything still strong, companies have ...

Time is money: it is an age-old saying but certainly still a truth in the accounting sector. However, bookkeepers still have to invest way too much time in the manual processing of routine processes as sales invoices. Fortunately, software packages exist today to automate those routine tasks. This allows bookkeepers to focus on advising clients. ...

Operationalising analytics are crucial to the success of analytics. This report by TDWI explains the importance and process of operationalising analytics models to derive the maximum benefit from your analytics efforts.