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CES 2020: The big trends for business (free PDF)
Today’s CES is as much a showcase for the latest business technology as it is for consumer electronics. Enterprise technologies like artificial intelligence (AI), data analytics, and 5G underpin the latest Internet of Things (IoT) gadgets, smart devices, and autonomous vehicles were on full display at CES 2020. In this...
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2017 Global State of Customer Service Report
Prepare your business for the future of customer service. In a world where price and product can easily be matched, customer experience has become a key brand differentiator. It’s never been more important to understand customer expectations, perceptions, preferences, and trends.
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