White Papers

ITIL, IT Governance & the Managed Service Provider (MSP)

White Papers · Nov 2005 · Provided By Pink Elephant

Organizations are adopting ITIL to provide a framework for best practices, and, many of these organizations are seeking out external partners who use complementary, compatible processes. These organizations want to share the same consistent, common language as they contract out and transition a specific area of their IT organization. Consequently,...

Learn critical success factors for optimal help desk organization

Book Chapters · Jun 2005 · Provided By McGraw-Hill Professional

This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines the different ways help desks are organized and structured. When determining a help desk's optimal structure, IT managers must consider the number of supported users, the users' geographic locations, the typical user's level of computer...

Gap Analysis Tool: E-commerce

Tools & Templates · Feb 2005 · Provided By TechRepublic

Trying to figure out whether your current e-commerce solution will meet your needs? TechRepublic's Gap Analysis Tool can help--rank which requirements matter most to you, input rankings for your current solution, and get a gap analysis to help identify the key issues and determine the best solution. Once you've identified...