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It used to be that anytime, anywhere, 24/7/365 global support was only feasible for large global companies. Today, even small and mid-sized companies can make it work. Download this eBook from Zendesk to discover the key considerations and best practices for providing outstanding, round-the-clock support.
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Case Study: Deploying Zendesk for Trustpilot Customer Support
Trustpilot needed to establish an international support desk that could accommodate rapid growth and help them maintain the quality and reliability of their user-generated online business reviews. See how they achieved increased productivity, improved customer satisfaction and more with Zendesk.
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Retail in a Digital World: How to Survive and Thrive
Nearly all store sales will be influenced by digital in 2020, and the retailer of the future will excel at orchestrating core processes in the maze of near-infinite purchase paths available to ever-more discerning consumers. Automation, speed, and contextually driven decisions will create opportunities for retailers and help transform relationships...
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Retail. Digital. Infinite Opportunities
Have you listened to your clothes lately? Lori Mitchell-Keller shares her point of view how the Digital Economy changes customers, competition, and the way to do business in Retail. Find out how Retailers that recognize the potential of digital technology in retail create infinite new opportunities and deliver new customer...
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The Power of Predictive Analytics with SAP HANA
Traditional business intelligence tools provide limited explanations of why something happened, because most BI solutions are geared more for reporting and dashboard workflows that focus on the past. With predictive analytics, businesses can analyze historical data to find trends and patters. Read the solution brief and unleash the power of...
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Selecting a Payment Gateway for E-commerce: Factors to Consider
Never has it been easier for an e-commerce website to setup an online store. One of the most predominant reasons for this is the simplification of payment-related technologies such as payment gateways. The myriad of options, however, may also make things tricky for starters. Considering the importance of a smooth...
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E-commerce Platforms to Look Out For in 2016
Running a successful business online depends on the nature of the e-commerce platform you choose for your store. The year 2016 has seen the rise of sites which have been giving the biggest players in the game a run for their money. Start-up businesses and businesses looking to explore the...
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Wishpond Lead Generation - Is it Right for Your Business?
Any online business needs much more than good products and a fancy website - it needs a collection of smart tools and features to maximize opportunities and ensure that customers keep coming back for more. Wishpond delivers just that. In a nutshell, Wishpond is defined as a lead generation and...
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Forecast Digital Disruption Using Value Chain Models
In the face of ongoing digitization, many established businesses find themselves challenged by old or new participants. New apps and platforms can make established intermediaries obsolete, digital delivery can replace traditional logistics and retail networks. In this paper, the authors present a way to model value creation around a product...
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E-commerce is one of the biggest market in the world when measured by the amount spent per capita and has been growing ever since the commerce functionalities had been ported into the digital arena. As digital commerce has opened wide opportunity doors for the investors, they are looking for different...
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