- Filter by:
-
Topic
-
eBook: 7 Steps for Delivering Next-Generation Digital Customer Service
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you...
View this now -
Real User Monitoring for Performance-Based Global Traffic Management
Why Real User Monitoring Creates the Most Efficient Global Traffic Management Ensuring a speedy and consistent user experience becomes increasingly challenging as traffic grows. Several approaches attempt to tackle this problem, but only one succeeds. In this paper, Cedexis discusses the evolution that is happening in content delivery optimization...
Download Now -
A recent study reported that the number of North American companies utilizing SIP Trunking will grow from 38% to 58% in 2015.1 Yet many organizations are falling behind the curve due to outdated and incorrect perceptions of migration practices. But why? Is it too much to ask, in the...
Download Now -
A recent study reported that the number of North American companies utilizing SIP Trunking will grow from 38% to 58% in 2015.1 Yet many organizations are falling behind the curve due to outdated and incorrect perceptions of migration practices. But why? Is it too much to ask, in the...
Download Now -
Gartner MQ for Enterprise File Sync and Share
Magic Quadrant for Enterprise File Synchronization and Sharing Today's EFSS market offers a range of maturing options to IT leaders as well as mobile and collaboration planners. New capabilities for corporate system integration and enhanced content collaboration continue to add to standard EFSS functionality. Determining a best-fit EFSS solution...
Find out more -
Gartner MQ for Enterprise File Sync and Share
Magic Quadrant for Enterprise File Synchronization and Sharing Today's EFSS market offers a range of maturing options to IT leaders as well as mobile and collaboration planners. New capabilities for corporate system integration and enhanced content collaboration continue to add to standard EFSS functionality. Determining a best-fit EFSS solution...
Find out more -
The Total Economic Impact™ of CA Technologies Workload Automation
Forrester’s Total Economic Impact™ (TEI) study examines the potential return on investment that enterprises may realize by deploying CA Workload Automation. This study discusses the benefits and avoided costs that a global retail customer achieved when using CA Workload Automation.
Learn More -
APM Essentials: Navigating the Maze of End-User Experience Solutions (EMA)
This EMA white paper offers clarity to APM and EUE discussions by giving readers insight into the features of each, as well as a starting point for selecting the types of solutions that best meets their needs. In this context, it also highlights the value proposition of CA Technologies’ APM...
Download Now -
E.P.I.C. APM Toward a Better APM Model for the Application Economy (Portuguese)
Once considered nice-to-haves, applications are now one of the primary interfaces connecting companies to their customers. The feel, functionality and performance of your applications have a direct effect on your business and your brand. The user experience is the currency of the application economy. You need to inspire your customers...
Download Now -
E.P.I.C. APM Toward a Better APM Model for the Application Economy (Spanish)
Once considered nice-to-haves, applications are now one of the primary interfaces connecting companies to their customers. The feel, functionality and performance of your applications have a direct effect on your business and your brand. The user experience is the currency of the application economy. You need to inspire your customers...
Download Now